GOALS

As part of this professional services firm’s initiative to redefine their global workplace strategy, comprehensive workplace research was conducted across multiple sites in close consultation with the client’s Real Estate Services team to help build the case for change – to reduce operating cost by 10-30%, and update the workplace to better serve user needs.

APPROACH

Following the user research and the development of various design concept models that met these goals, the workplace strategy was further tested and refined through a series of pilots across key offices around the world - Toronto, Sydney, Saint Louis, Singapore, London, Los Angeles, and New York Metro.

For each engagement, the approach itself was also tested and refined to create a balanced approach to gather employee input while streamlining project delivery. Change management was also delivered to help employees fully appreciate the new workplace vision, while also ensuring employees receive practical advice around the expected behaviors in the new work environment.

OUTCOMES

Building upon the research and lessons learned through the pilots, a Workplace Strategy Toolkit and Change Management Playbook were developed to replicate the success on future projects.

Services Provided:

•  Workplace Strategy
•  Change Management
•  Space Programming
•  Pilot Projects
•  Toolkit and Playbook Development
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• Sector: Professional Services
• Scale: 200 - 3,000 people
• Location: Global - Multiple Sites
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*Jung Hoon and Dieter led various R&D and delivery of pilot projects across multiple global sites, while at AECOM.